Frequently Asked Questions about our premium hemp products.
Yes, our products are legal. Thanks to the 2018 Farm Bill, all hemp products that contain 0.3% or less Delta-9 THC are legal to consume, sell, and distribute. We take the law seriously and we want our company to remain compliant and available to our customers, therefore each product listed in our store is not only legal for us to sell to you but also legal for you to use.
Yes! Along with both Delta-8 THC and Delta-10 THC, we also sell CBD (Cannabidiol). We feel that CBD is yet another prominent product in our arsenal. While it is widely available, we like to believe we provide a more superior product, where we focus heavily on quality and ensuring that our customers have access to products that are made for their specific conditions. Feel free to browse our selection of CBD.
Yes, we most definitely sell Delta 8 THC. In fact, it is the most popular product in our entire stockpile of premium hemp products. Our Delta 8 THC features incredible quality, it delivers the most euphoric effects, and the overall experience you receive is exceptional, to say the least. Feel free to browse our entire selection of Delta 8 THC.
Frequently Asked Questions about our shipping procedures.
While we do our best to process orders and ship them to you as quickly as possible, we often experience high demand. We do strive to ship all orders received before 1:00 PM (PST) shipped the following business day. Due to high demand and COVID-19, we ask that you please allow 3 days for your order to completely process during these times. Keep in mind that once we send your package off to the variety of shipping carriers we utilize (FedEx, UPS, & USPS), the order will generally arrive during the carriers time frame. If the order falls out of this time frame, however, we cannot be held responsible for those delays.
If for some reason the product you received has been damaged during the shipping process, you can request a return. From the time you receive your order, you have 30 days to request a return for devices/electronics. Unfortunately, we do not accept returns for products that have been used. We also do not accept returns of edible or ingestible products. To request a return, please contact us at firstname.lastname@example.org. If your request is accepted, we will send a return shipping label and instructions to proceed.
Absolutely! Once your order has been placed, we will automatically notify you once your order has been processed and has been sent out for shipping. While we do provide a tracking number for you to keep a close eye on your package, please note that tracking numbers are not active until the shipping provider scans the package, which can be as late as 7:00 or 8:00 PM PST.
We would love for you to receive your order as fast possible. However, there is a process that must take place to make that happen. Once you've placed your order, we must first process the order, which means one of our excellent employees will receive the order list, pack it, then confirm it is ready for shipment. Your package will then be picked up by the shipping carrier, scanned, and on its way to your destination. While we do supply a tracking number, it will not be active until the carrier has scanned the package, which can be as late as 7:00 or 8:00 PM PST.
At this time we are only shipping products within the United States.
Frequently Asked Questions about our return requirements.
Are you kidding? Of course we do! We accept returns on products that were DOA or are faulty within the first 24 hours of receiving the order. You must file a claim within said time period to return your item(s). We do not accept returns on items that have been used. We do not accept returns on items that are edible.
Unfortunately, no. We cannot accept any returns on items that have been used or are edible.
Frequently Asked Questions about our wholesale program.
Yes, joining the Superstrain wholesale program is completely free of any fees.
To join the Superstrain Wholesale Program, you will need contact a wholesale representative by filling out the Wholesale Inquiry Form on the Superstrain Wholesale page. A representative will then establish a relationship with you and supply a wholesale account form that you must compete.