FAQ

Vaporizers, glass, grinders and the accessories that go with them, including 510 batteries and coils.

A dry herb vaporizer heats ground material in a chamber, while a concentrate vaporizer (often called a wax or dab pen) heats concentrates on a coil or in a heated cup. Some devices handle both with a swappable chamber. Each product page lists what the device is made for.

Start with how you plan to use it. Hand pipes are small and simple, water pipes add water filtration, and rigs are built for concentrates. After that, check the joint size and gender so any bowls, bangers or attachments you already own will fit.

A two-piece grinder simply grinds. A three-piece adds a storage chamber, and a four-piece adds a screen and a bottom tray that collects the fine material that falls through. Bigger diameters grind more at once; smaller ones travel better.

For glass, most people use isopropyl alcohol with coarse salt, then rinse thoroughly with warm water. For vaporizers, follow the manufacturer’s cleaning instructions for your model, since chambers, screens and mouthpieces differ between devices.

Orders are processed and shipped from our warehouse within 24 to 72 business hours. Orders placed after 10 AM PST on Friday through Sunday are processed the following Monday, or the next business day if Monday is a holiday.

Yes. Domestic orders over $49.99 ship free.

Usually 1 to 7 business days, depending on the carrier and shipping method you choose at checkout and on your location.

We currently only ship to states and countries where it is permitted. See our Shipping Policy for details.

Devices and electronic items can be returned within 30 days of receiving them. Items must be unused, in the same condition you received them and in the original packaging, and you will need the receipt or proof of purchase.

Email support@superstrain.com. If your return is accepted, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can make it right.

Sale items and gift cards cannot be returned. The full list is in our Refund Policy.

Yes. Products on this site are for adults 21 and older. If we are unable to verify your age, we may contact you for further verification or ship your order with an adult signature required, which means an adult aged 21 or older must sign for the package on delivery.

Email support@superstrain.com and include your order number if you have one. A member of our team will get back to you as soon as possible.